Frequently Asked Questions (FAQ)
Order & Delivery
WHEN CAN I EXPECT MY ORDER?
The average delivery time is 6-10 business days.
THE EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed during the delivery process. You can check the status of your order via the following link:
If you have not received anything 7 days after the expected delivery time, please contact us.
WHAT ARE THE SHIPPING COSTS?
We NEVER charge shipping costs, so shipping is completely free for you!
EXCHANGES AND RETURNS
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?
Yes, you can return any order to us within 14 days.
I WANT TO RETURN AN ITEM, WHAT SHOULD I DO?
For detailed return instructions, please visit our Exchanges & Returns page.
TRACK AND TRACE
WHERE CAN I FIND MY TRACK AND TRACE CODE?
The confirmation email of your order contains a number at the top with #SAM in front of it. This is your personal order number, which you can use to track your order on this page .
THE TRACK AND TRACE CODE PROVIDES NO INFORMATION, HOW CAN THIS BE?
Make sure you enter your order number correctly, for example '#SAM0001'.
Track and Trace information becomes available from the moment your package arrives at the postal company. Please note that there may be some delay.